Dear Werner & Sons:

I wanted to express my great satisfaction with my new windows, which you installed last fall. My primary motivation in ordering these windows was to reduce the utility bills, which had been extremely high.  Now that winter is upon us, I have seen a huge reduction (50-60%) in my PG&E bill.  I am one of those folks who financed the windows and the reduction in the bill far exceeds my monthly payment.  Your prediction that the energy-efficiency of your windows would offset payments has indeed proved true.

I am also extremely pleased with the appearance of the windows, both inside and out.  They are a tremendous aesthetic improvement that I enjoy on a daily basis and, as a financial improvement, I will eventually obtain a tax benefit as well.  As an added benefit, I am truly amazed by the reduction in outside noise.

On a more personal level, I wanted to commend your installers for an excellent job.  I was very impressed with their professionalism.  Their attention to detail was remarkable, and I could not have been happier with their pleasant attitudes.  Regrettably, I cannot recall the names of the crew members but I hope your records will reflect the specific employees who did the job.  They deserve to be commended.  The crew supervisor was particularly attentive, ensuring that every aspect of the installation was completed in a superior fashion.  I would like to add that this supervisor, absent any request on my part, took it upon himself to replace some closet doors that had come off the tracks.  Talk about going the extra mile!

In closing, I want to mention that I was at a social gathering some weeks ago and happened to meet a salesperson for one of your competitors.  The subject of my windows came up and, when I told him how pleased I was, he said, "I bet you got them from Werner & Sons".  Could there be a better tribute to your company and product?

Thank you very, very much for a superb product and a job well-done.

Sincerely, 

Susan C.

Dear George:

Michele and I would like to express our appreciation to you and Werner & Sons for the recent installation of our Amana heating and air conditioning unit.

Many companies make great claims regarding their products and services.  More often than not, most companies over-sell their products and services and under-deliver on either or both.  In our case, fortunately, you were true to your word and provided both as promised.

Our situation must have been unique.  Despite rain, mud, cold, and unexpected discoveries, the job was completed as promised and in sterling fashion.

Please extend our appreciation and gratitude particularly to the service crew: Tony, Brian, and Bill.  They were professional, courteous, respectful, and most of all displayed patience and a "super positive, can do" attitude, all without cursing or cigarette butts on the premises afterward.

Their hard work got us into a true "comfort" zone.  It is so nice to have our heat and air system working again.  Certainly every crew must have their good days and their bad days.  However, given this job's circumstances, our job could have turned any good crew into a beast, but not these guys!

Our thanks also to you for professionalism and honesty in both the sale and follow-ups.  We have developed confidence in Werner & Sons thanks to you.  Also, please thank Pat, your older brother, for coming out on his day off to finish our hookup after the county final inspection.

Dealing with a professional company is always a pleasure and so it was with Werner & Sons.  In short, it was a delight to have worked with your entire company.  So much so, should the occasion arise where you would like to use us as a referral source, please feel free to contact us.  It would be a pleasure to share our experience with others.

Respectfully,

Tom & Michele

Re: All Staff and Crews

You guys are Awesome!!  Every step from beginning to final step has been nothing short of Superior.  I am impressed with the professionalism of the company, as well as your strive for excellence!  I have a 23 year old home that I purchased 4 ½ years ago.  When I purchased this home with older double pane windows, it was rated as energy efficient, but I was never able to keep a steady temperature without the heat/air pump kicking in every hour or so.  (this is a new unit) The drafts and heat transfer from the windows were ridiculous!! Needless to say, I called Tom who was very friendly and courteous in his manner.  He answered every question I had and offered more information than I would have ever thought I should have known. Tom wanted to be sure that I was secure in my decision to purchase and was well informed in this decision.  I am impressed!

Well, now I have had total window replacement done and a couple French doors installed.  I am not kidding when I tell you that I was amazed beyond my wildest expectations at the difference in comfort level of my home now!!

The first week was the last heat wave of the summer and temps were in the 90’s all week,  I kept the house closed up, and I kid you not, my home never reached above the 76 degrees inside!  Without the air conditioner on! In the weeks prior to the install, I had to run the air everyday by mid morning.  We would wake up to a warm house! Now we are having cold nights…I keep the heater at 64 at night and 67 all day, the  pump only runs once at night and a little in the morning!!! Our home is comfy and actually feels warmer!

I consider myself a very happy, comfortable customer!!!  I have already sent 1 referral and intend to get the good word out there!!

Sincerely.

Kellie & Kids

Dear Steve:

A salesman can promise anything to gain a sale but the proof of those promises only becomes evident after the buyer receives the product.  My purchase may have begun with the sale but it wasn't completed until the installation was complete.

I'd like to tell you how pleased I am with the quality of work performed by two of your craftsman, Nate and Andy.  Their representation of Werner & Sons was without a doubt the finishing touch in my purchase of Royal windows for my home.  This represents a sizable investment for my home and as I watched them install my windows my worry and doubt about making a good choice changed to one of confidence and joy that I had made an excellent choice in both product and installation.

Not only were they confident, efficient, courteous and professional but they tolerated my questions with good humor and helped to educate me as to why my windows were a good choice for my home.  Nothing about their work even suggested that they were trying to cut corners either monetarily or in the time needed to do the job right.  They were always asking if I was happy and pleased with the installation, making sure that it was my judgment and not theirs that was the final approval of the installation.

A salesman may make the sale but it is the installers that make the referrals. Customers may talk about their purchase but it is only after the installation that they talk about how happy or disappointed they are with their purchase.  I will be very happy to recommend your company to my friends for their window needs.

Sincerely,

Mark W.  

Dear Bruce/Werner & Sons

I can’t even put into words the customer service I received from Werner & Sons.  The customer service I received from the receptionist to the sales representative down to the installers was incredible.  I would compare your customer service to Nordstrom.  The receptionists were so friendly and helpful, the sales representative was very informative, and the installers were just courteous and polite.  I was very impressed when I came home while the installers were there on how they stopped everything introduced themselves and went back to work.

As for my windows, I love the look and couldn’t believe how much noise they tune out.  Going from a single pane window to a double pane makes a big difference.  I’m so glad that Bruce recommended for me to stop by the showroom.  It really helps to see the windows your thinking of ordering on display rather than looking at a brochure.

I’ve recommended a few friends to Werner & Sons.  They chuckle when I tell them to ask for the first Bruce Willis.

Thank you Werner & Sons,

 Jennifer

Dear Werner & Sons

Through lightning, thunder and driving rain, most installers would have packed it in and called it a day…but not Nate and Pat! These men started work at 9 a.m. and completed their job at about 9:30 p.m.  Nate and Pat did not complain about the weather delay but cheerfully took everything in stride and worked!

Werner & Sons is fortunate to have such dedicated craftsmen and professionals but ultimately, we, the customers are the fortunate ones. Nate and Pat did a super job on our new spectacular windows and we truly appreciate their hard work, knowledge and wonderful attitude.  We cannot give enough accolades to Nate and Pat.  Please express our gratitude to them.

We definitely will contact Werner & Sons for our future window replacements and will recommend your firm without hesitation to jour friends and neighbors, Attached are before and after photos.

Thank you,

Kurt & Ellen

Dear Werner & Sons,

I wanted to express my extreme satisfaction with the new sliding glass door you installed on Saturday, September 11th.

I am very happy with the appearance of the window.  We get a lot of sun peering through the sliding door and shortly after the door was installed, I could instantly feel the difference because of the Low-e. Also, the living room is much cooler and adds real character to the room.  I love walking down the stairs and looking at my new window.

On a more personal note, I want to commend your installers Andy and Jesus for an excellent job.  I was very impressed with their professionalism.  Their attention to every detail of the job was incredible and I could not have been happier with their friendly and upbeat attitudes.  Especially, since they were working in the hot sun ! They are both a great asset to your company.

Also, I want to acknowledge Tom for his professionalism and thoroughness as he explained the window products and the financial plan that would best suit us our needs.  Tom spent a remarkable amount of time with us going over every detail to make sure that we completely understood.

The exemplary customer service received from Tom and the installation team (Andy and Jesus) will be remembered for a long time,  Besides the quality products a company has to offer, customer service is always No.1 and your staff demonstrated their commitment to customer service.

Thank you very much for a superb product and a job well-done.  I know for any future window needs, I will contact Werner & Sons.  And, definitely recommend Werner & Sons to family and friends.

Raj and Karen

Dear Werner & Sons

We would like to thank your organization and employees for the outstanding job they have done with the installation of our windows.  From the very first phone call I made to the very last invoice we received, you have shown us courtesy, efficiency and exemplary professionalism.

You have delivered every promise you made to us, and been on time for every appointment, a rare feat in a cut-throat industry filled with dishonest companies.  Just as importantly, your sales representative never tried to sell us products we didn’t need or want, and provided us with blatantly honest advice.

Our only regret is that your company doesn’t provide other home improvement services (aside from heating & air ), as we know we can trust Werner and Sons 100%.

Please convey our thanks to Tom, to Wayne, to your office team, and certainly not least to the various installers who worked on both legs of our overall installation.  Our new windows and patio door look wonderful, thanks to your team.

We will have absolutely no hesitation in recommending you to other consumers.

Sincerely,

Andrew & Erma

Dear Werner & Sons

I can’t begin to tell you how pleased we are with the beautiful bay windows your company installed this month in our living room and dining room.  They are far prettier than we ever imagined.  We really appreciate the help that Bruce gave us when we were selecting the glass.  The etched glass really enhances the front of our home,  The bay windows make a remarkable difference.

We were told that Nate was a craftsman, that certainly was a true statement.  The windows were so beautifully finished.  He took great care. The workmanship is outstanding.  Our son, who is a carpenter specializing in cabinets and finishing, stained the woodwork  for us.  He also agreed that the woodwork was expertly installed,  Nate also made sure that everything was well protected and spotlessly cleaned when he left.  His manner was very professional.

We are very happy with the way we were treated, from beginning to end, and wouldn’t hesitate to recommend your company to our friends,  In fact, several neighbors stopped by to comment on the change in our house and to ask who did the work,  When it comes time to replace our other windows, I know we will call you again.

Sincerely,

Sue

To whom it may concern:

I would like to take this opportunity to express my appreciation for your company, windows, George, and the dynamic duo Nate and Andy.

George was very knowledgeable about the windows and allowed us to ask all the questions we could think of.  He helped us fill out our application for SMUD financing and was a pleasure to work with.  In a couple of weeks we were called about the final measurements for the window order and the man, sorry I can't recall his name, was very professional and seemed thorough.  Our windows were ordered and in about one month they arrived and we were called by Tom to schedule the installation.

This morning Andy and Nate arrived on time with the windows and wasted no time getting right to work.  I was impressed at the candor between the two of them and how they seemed to compliment each other's skills.  They worked like a well-trained team and did a marvelous job while being fun to have around.  I felt very comfortable and trusted them from the beginning through the entire day until completion.  They even made light of the fact that one window was the wrong size, OOPS! Oh well accidents happen they said and that they would install all the rest and reorder the bad one, not to worry!

The finished product is remarkable and two neighbors have already been over to see them.  One took Nate's card and said they will call for an estimate.  Thanks once again for your great job and I look forward to seeing the guys again in three weeks with the last window.  You have got quite a crew Andy and Nate.  I will not hesitate to recommend Werner & Sons to anyone.

Sincerely,

Ed