1-800-Werners916-971-9716Free Estimates

Customer Testimonials

BBBOnLine Reliability Seal Angies List. California State License Board

Dear Werner & Sons

I can’t begin to tell you how pleased we are with the beautiful bay windows your company installed this month in our living room and dining room. They are far prettier than we ever imagined. We really appreciate the help that Bruce gave us when we were selecting the glass. The etched glass really enhances the front of our home. The bay windows make a remarkable difference.

We were told that Nate was a craftsman, that certainly was a true statement. The windows were so beautifully finished. He took great care. The workmanship is outstanding. Our son, who is a carpenter specializing in cabinets and finishing, stained the woodwork for us. He also agreed that the woodwork was expertly installed, Nate also made sure that everything was well protected and spotlessly cleaned when he left. His manner was very professional.

We are very happy with the way we were treated, from beginning to end, and wouldn’t hesitate to recommend your company to our friends, In fact, several neighbors stopped by to comment on the change in our house and to ask who did the work, When it comes time to replace our other windows, I know we will call you again.

Sincerely,

Sue

Dear George:

Michele and I would like to express our appreciation to you and Werner & Sons for the recent installation of our Amana heating and air conditioning unit.

Many companies make great claims regarding their products and services. More often than not, most companies over-sell their products and services and under-deliver on either or both. In our case, fortunately, you were true to your word and provided both as promised.

Our situation must have been unique. Despite rain, mud, cold, and unexpected discoveries, the job was completed as promised and in sterling fashion.

Please extend our appreciation and gratitude particularly to the service crew: Tony, Brian, and Bill.They were professional, courteous, respectful, and most of all displayed patience and a "super positive, can do" attitude, all without cursing or cigarette butts on the premises afterward.

Their hard work got us into a true "comfort" zone. It is so nice to have our heat and air system working again. Certainly every crew must have their good days and their bad days. However, given this job's circumstances, our job could have turned any good crew into a beast, but not these guys!

Our thanks also to you for professionalism and honesty in both the sale and follow-ups. We have developed confidence in Werner & Sons thanks to you. Also, please thank Pat, your older brother, for coming out on his day off to finish our hookup after the county final inspection.

Dealing with a professional company is always a pleasure and so it was with Werner & Sons. In short, it was a delight to have worked with your entire company.So much so, should the occasion arise where you would like to use us as a referral source, please feel free to contact us. It would be a pleasure to share our experience with others.

Respectfully,

Tom & Michele

Dear Werner & Sons

We would like to thank your organization and employees for the outstanding job they have done with the installation of our windows. From the very first phone call I made to the very last invoice we received, you have shown us courtesy, efficiency and exemplary professionalism.

You have delivered every promise you made to us, and been on time for every appointment, a rare feat in a cut-throat industry filled with dishonest companies. Just as importantly, your sales representative never tried to sell us products we didn’t need or want, and provided us with blatantly honest advice.

 

Our only regret is that your company doesn’t provide other home improvement services (aside from heating & air ), as we know we can trust Werner and Sons 100%.

Please convey our thanks to Tom, to Wayne, to your office team, and certainly not least to the various installers who worked on both legs of our overall installation. Our new windows and patio door look wonderful, thanks to your team.

 

We will have absolutely no hesitation in recommending you to other consumers.

Sincerely,

Andrew & Erma

Re: All Staff and Crews

You guys are Awesome!! Every step from beginning to final step has been nothing short of Superior. I am impressed with the professionalism of the company, as well as your strive for excellence! I have a 23 year old home that I purchased 4 ½ years ago. When I purchased this home with older double pane windows, it was rated as energy efficient, but I was never able to keep a steady temperature without the heat/air pump kicking in every hour or so. (this is a new unit) The drafts and heat transfer from the windows were ridiculous!! Needless to say, I called Tom who was very friendly and courteous in his manner. He answered every question I had and offered more information than I would have ever thought I should have known. Tom wanted to be sure that I was secure in my decision to purchase and was well informed in this decision. I am impressed!

Well, now I have had total window replacement done and a couple French doors installed. I am not kidding when I tell you that I was amazed beyond my wildest expectations at the difference in comfort level of my home now!!

The first week was the last heat wave of the summer and temps were in the 90’s all week,  I kept the house closed up, and I kid you not, my home never reached above the 76 degrees inside!  Without the air conditioner on! In the weeks prior to the install, I had to run the air everyday by mid morning.  We would wake up to a warm house! Now we are having cold nights…I keep the heater at 64 at night and 67 all day, the  pump only runs once at night and a little in the morning!!! Our home is comfy and actually feels warmer!

I consider myself a very happy, comfortable customer!!! I have already sent 1 referral and intend to get the good word out there!!

Sincerely.

Kellie & Kids

Dear Werner & Sons:

I wanted to express my great satisfaction with my new windows, which you installed last fall.

My primary motivation in ordering these windows was to reduce the utility bills, which had been extremely high. Now that winter is upon us, I have seen a huge reduction (50-60%) in my PG&E bill. I am one of those folks who financed the windows and the reduction in the bill far exceeds my monthly payment. Your prediction that the energy-efficiency of your windows would offset payments has indeed proved true.

I am also extremely pleased with the appearance of the windows, both inside and out. They are a tremendous aesthetic improvement that I enjoy on a daily basis and, as a financial improvement, I will eventually obtain a tax benefit as well. As an added benefit, I am truly amazed by the reduction in outside noise.

On a more personal level, I wanted to commend your installers for an excellent job. I was very impressed with their professionalism. Their attention to detail was remarkable, and I could not have been happier with their pleasant attitudes. Regrettably, I cannot recall the names of the crew members but I hope your records will reflect the specific employees who did the job. They deserve to be commended. The crew supervisor was particularly attentive, ensuring that every aspect of the installation was completed in a superior fashion. I would like to add that this supervisor, absent any request on my part, took it upon himself to replace some closet doors that had come off the tracks. Talk about going the extra mile!

In closing, I want to mention that I was at a social gathering some weeks ago and happened to meet a salesperson for one of your competitors. The subject of my windows came up and, when I told him how pleased I was, he said, "I bet you got them from Werner & Sons". Could there be a better tribute to your company and product?

Thank you very, very much for a superb product and a job well-done.

Sincerely,

Susan C.

Dear Bruce/Werner & Sons

I can’t even put into words the customer service I received from Werner & Sons.  The customer service I received from the receptionist to the sales representative down to the installers was incredible.  I would compare your customer service to Nordstrom.  The receptionists were so friendly and helpful, the sales representative was very informative, and the installers were just courteous and polite.  I was very impressed when I came home while the installers were there on how they stopped everything introduced themselves and went back to work.

As for my windows, I love the look and couldn’t believe how much noise they tune out. Going from a single pane window to a double pane makes a big difference. I’m so glad that Bruce recommended for me to stop by the showroom. It really helps to see the windows your thinking of ordering on display rather than looking at a brochure.

I’ve recommended a few friends to Werner & Sons.  They chuckle when I tell them to ask for the first Bruce Willis.

Thank you Werner & Sons,

Jeniffer

Dear Werner & Sons,

I wanted to express my extreme satisfaction with the new sliding glass door you installed on Saturday, September 11th.

I am very happy with the appearance of the window. We get a lot of sun peering through the sliding door and shortly after the door was installed, I could instantly feel the difference because of the Low-e. Also, the living room is much cooler and adds real character to the room. I love walking down the stairs and looking at my new window.

On a more personal note, I want to commend your installers Andy and Jesus for an excellent job. I was very impressed with their professionalism. Their attention to every detail of the job was incredible and I could not have been happier with their friendly and upbeat attitudes. Especially, since they were working in the hot sun ! They are both a great asset to your company.

Also,I want to acknowledge Tom for his professionalism and thoroughness as he explained the window products and the financial plan that would best suit us our needs. Tom spent a remarkable amount of time with us going over every detail to make sure that we completely understood.

The exemplary customer service received from Tom and the installation team (Andy and Jesus) will be remembered for a long time, Besides the quality products a company has to offer, customer service is always No.1 and your staff demonstrated their commitment to customer service.

Thank you very much for a superb product and a job well-done. I know for any future window needs, I will contact Werner & Sons. And, definitely recommend Werner & Sons to family and friends.

Raj and Karen

To Werner & Sons

On August 23rd, I had my windows installed by Andy, Jesus, and Nate.

I would like to commend your company on the quality of the customer service these men provided.

They were polite, worked effectively as a team all day. They have a wonderful sense of humor. They very seldom took a break. They are all hard working gentleman and an asset to your company. I appreciate good customer service as I am also in that field.

Please inform these men how much I appreciated the service they provided.  They also did a great job of cleaning up.

I love my windows, they are beautiful.

Sincerely,

Elaine

Dear Werner & Sons

Through lightning, thunder and driving rain, most installers would have packed it in and called it a day…but not Nate and Pat! These men started work at 9 a.m. and completed their job at about 9:30 p.m. Nate and Pat did not complain about the weather delay but cheerfully took everything in stride and worked!

Werner & Sons is fortunate to have such dedicated craftsmen and professionals but ultimately, we, the customers are the fortunate ones. Nate and Pat did a super job on our new spectacular windows and we truly appreciate their hard work, knowledge and wonderful attitude. We cannot give enough accolades to Nate and Pat.  Please express our gratitude to them.

We definitely will contact Werner & Sons for our future window replacements and will recommend your firm without hesitation to jour friends and neighbors, Attached are before and after photos.

Thank you,

Kurt & Ellen

Cities We Serve: Alder Creek - Antelope - Antioch - Arden - Arden Oaks - Arden Park - Auburn - Cameron Park - Camino - Carmichael - Citrus Heights - Cosumnes - Davis - Downtown Sacramento - El Dorado Hills - Elk Grove - Elverta - Fair Oaks - Folsom - Foothill Farms - Franklin - Freeport - Fruitridge - Galt - Gold Hill - Gold River - Granite Bay - Greenhaven - Laguna Creek - Laguna - Lincoln - Locke - Loomis - Michigan - Natomas - Newcastle - North Highlands - North Sacramento - Orangevale - Penryn - Perkins - Placer County - Placerville - Rancho Cordova - Rancho Murieta - Rio Linda - Rio Vista - Riverview - Rocklin - Rosemont - Roseville - Sacramento County - Shingle Springs - Sloughhouse - Solano County - South Sacramento - West Sacramento - Wilton - Woodland


© 2012 Werner & Sons Inc, All Rights Reserved. 3491 Orange Grove Ave STE D, North Highlands, CA 95660 | (916) 971-9716 | CSLB# 406961